FAQs

SHIPPING

Kate Wakeham products can be shipped worldwide. Prices will vary according to where in the world you are.

All our items are posted via Royal Mail, first class, from UK.  We dispatch to the delivery address that you give us when placing an order.

We will process and send your goods as quickly as possible within  5 business days, although usually within 1 – 3 business days. Our lampshades are made to order so delivery time for these is 2 – 3 weeks. However, if there is ever a reason you need one sooner, we will do our best to try and accommodate this.

Kate Wakeham is not responsible for local or international shipping delays such as holidays, strike days, or customs delays or for any additional customs duties or taxes. Nor are we responsible for any lost, stolen, or damaged shipments. The buyer assumes responsibility of claims made with the shipping carrier.

If you have any special shipping requirements or need to change an order destination address then please email us at hello@katewakeham.com

RETURNS

 If you are not completely satisfied with your order, upon receipt,  please contact us immediately at hello@katewakeham.com

You have up to 7 days of receipt of your order to cancel and return items, and must provide us with proof of postage within this time. Any items returned to us for refund must be in ‘as-new’ condition with no evidence of damage or use, and have their original tags on.

The customer will be responsible for shipping costs associated with the return of an item and we require that an item is returned to us via registered mail to enable us to track the return of the item. We take no responsibility for deliveries being returned  to us which go missing or are undelivered.

Any goods that are faulty, we will re-imburse shipping costs.

Once the above conditions are met, we will issue a full refund.